We’re Hiring | Sales & Social Media Response Specialist
A Learning PRO is a growing professional learning academy delivering practical, career-ready education across Architecture, Engineering, Construction, Project Management, BIM, Digital Transformation, Business, Technology, and Professional Development.
As we continue expanding across the GCC and international markets, we are looking for a Sales & Social Media Response Specialist to join our team and help us create an excellent experience for every potential learner who connects with A Learning PRO.
This role sits at the intersection of sales, customer communication, social media, and marketing support.
Your Main Role
You will be one of the first points of contact between A Learning PRO and potential learners.
Your primary responsibility will be to professionally respond to inquiries, understand customer needs, provide accurate course information, follow up with potential leads, and support their journey from initial inquiry toward registration and enrollment.
Key Responsibilities
- Respond to potential customers and leads through WhatsApp, Instagram, and Facebook
- Handle comments, direct messages, inquiries, and course-related questions professionally and promptly
- Understand customer needs and recommend the most suitable courses or learning solutions
- Follow up with interested leads and support the conversion of inquiries into registrations
- Maintain consistent and professional communication throughout the customer journey
- Provide accurate information regarding course schedules, fees, instructors, certificates, learning formats, and registration procedures
- Follow up on leads, pending registrations, and customer conversations
- Maintain and update lead and customer information when required
- Publish approved content across A Learning PRO social media channels
- Schedule posts, reels, stories, and other social media content according to the approved content calendar
- Ensure scheduled content is published correctly and on time
- Support audience engagement through comments, replies, and social media interactions
- Support marketing campaigns, promotions, course launches, masterclasses, and other marketing initiatives
- Coordinate with the marketing, learning operations, and management teams when customer inquiries require additional information or follow-up
What We’re Looking For
- Excellent communication and interpersonal skills
- Strong Arabic and English communication skills
- Ability to communicate confidently with potential customers and build trust
- Sales-oriented mindset with strong follow-up skills
- Excellent attention to detail
- Professional and friendly written communication
- Strong organization and ability to manage multiple conversations simultaneously
- Comfortable working with WhatsApp Business, Instagram, Facebook, and other social media platforms
- Good understanding of social media publishing and content scheduling
- Proficiency in Microsoft Office and digital collaboration tools
- Comfortable using AI tools such as ChatGPT, Copilot, Gemini, Claude, and similar platforms
- Proactive attitude, ownership mindset, and willingness to learn
Requirements
- Bachelor’s Degree
- 2–3 years of relevant experience in sales, customer service, social media, digital communication, or a related role
- Strong Arabic and English proficiency
- Previous experience responding to online leads or customers is highly preferred
- Experience within education, training, professional services, or digital businesses is an advantage
Who Will Thrive in This Role?
Someone who understands that every inquiry is a potential customer relationship.
You should enjoy communicating with people, following up consistently, helping customers make the right decision, and ensuring that no valuable lead is lost because of slow, unclear, or incomplete communication.
We are looking for someone who is responsive, organized, persuasive, detail-oriented, and genuinely interested in delivering an excellent customer experience.
Why Join A Learning PRO?
- Join a fast-growing professional education company
- Work with customers across GCC and international markets
- Gain exposure to sales, marketing, social media, and learning operations
- Work with modern AI and digital tools
- Contribute directly to customer acquisition and company growth
- Build your career with opportunities for increased responsibility and future growth
Interested in joining A Learning PRO?
Apply through the Career Portal on the A Learning PRO website.
